TEL: + 502 2412 - 4700
All of us at Clark Tours want to thank you for selecting us to host your clients during their visit to Guatemala. Our main goal for 2008 as in the past 80 years will be customer satisfaction. In order to maintain our leadership among the different tour operators in Guatemala, we have invested in the following:
Buses: All our microbuses and motor coaches have been purchased to afford passengers with the utmost comfort. All fully equipped with factory air conditioning, reclinable seats, AM/FM radio/cassette player, etc. We have: eight vans of eight passengers each and eight buses of 20 passengers each.
Uniforms: All of our airport representatives, guides, and drivers are elegantly uniformed and easy to identify.
Arrival Transfers: All passengers who have an arrival transfer included will be met immediately after immigrations and customs by one of our uniformed Spanish/English speaking Airport representatives, who will be holding a small computer laser-printed banner with the passengers’ last name and the agency’s name that requested the service from us.
Seminars: In order to ensure the quality of our tour guides, besides fomenting them to participate in the museum and government sponsored seminars, we have our own in-house seminars in each subject given by professionals, during the low season.
Communications: All of our offices, tour buses, operations personnel, supervisors and management have two-way radios, which have a range of almost all tour destinations in the highlands, south coast and eastern part of the country. With this we have assured direct and immediate communications in the event of a passenger or tour bus needing any assistance.
Duty Supervisor: We have an executive on duty 24 hours a day, year round, for any need that your passengers might have during their stay in Guatemala.
Airline computer system: Our offices have Amadeus & Sabre reservations systems.
In-house computer system: We have our own server.
Service Desks in Hotels: We have service desks in the following hotels: Westin Camino Real, Guatemala City Marriott, Holiday Inn Guatemala and Biltmore Express.
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